FAQ
Delivery, returns, the free gift and choosing a scent. Anything else, write to us at sales@jomilanoparis.com.
Orders & delivery
Orders ship within 1–2 business days, not counting weekends and holidays, and you get a tracking number by email. Delivery in the US takes 3–7 business days; international orders take 7–14 business days depending on the destination. We ship with UPS, USPS and FedEx.
Yes, on US orders over $50. The cart shows how much is left to reach it.
Yes. Customers outside the USA pay the customs duties and import taxes their country charges. These vary by country, so check with your local customs office before ordering.
Returns & refunds
Yes, within 10 days of delivery, as long as it is unused, unopened and in its original packaging. Opened or used items may be subject to a 15% restocking fee. Write to sales@jomilanoparis.com to start a return.
Once we receive and check your return, the refund goes back to your original payment method. Allow 5–7 business days for it to show up.
Gifts
When your order reaches $300, a full-size Levante Exclusive is added to your cart automatically, free. If the order drops below $300, the gift is removed.
Yes. The gift sets include Game of Spades coffrets, trios of 30 ml bottles and 10 ml miniatures.
Choosing a scent
Take our one-minute scent quiz: tell us what you like and we'll show the perfumes that match.
Yes. Visit our boutique at 31 East 28th Street, New York, NY 10016. Open Monday–Friday 9:00–17:00 and Saturday–Sunday 10:00–16:00.
Most perfumes come in a 3.4 oz / 100 ml bottle. Some are also made in 1.7 oz / 50 ml, 1 oz / 30 ml or a 0.34 oz / 10 ml travel size. The sizes for each scent are listed on its page.

Still have a question?
Write or call us, or ask in person at the New York boutique.
- Phone
- (646) 238-7743
- Boutique
- 31 East 28th Street, New York
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