Jo Milano Paris Privacy Policy

Jo milano Paris attach particular importance to the processing, confidentiality and security of your personal data. We are committed to offering you personalized services while respecting your privacy and personal choices.

Shipping Policy

Processing Time:
Orders are typically processed within 1–2 business days (excluding weekends and holidays). Once your order is shipped, you will receive a tracking number via email.
Shipping Times:
· Domestic (U.S.): 3–7 business days
· International: 7–14 business days (varies by destination)
Shipping Partners:
We use reliable carriers such as UPS, USPS, and FedEx. Shipping delays caused by carriers are outside our control, but we will do our best to assist you in tracking and resolving any issues.

Return Policy

We want you to love your purchase. If you're not satisfied, you may return eligible items under the following conditions:

· Return Window: 10 days from the delivery date

· Condition: Items must be returned unused, unopened, and in original packaging

· Opened or used items may be subject to a 15% restocking fee
Please contact us at sales@jomilanoparis.com before returning an item to obtain authorization and return instructions.

Non-returnable items:

· Samples

· Items purchased during clearance or promotional sales

· Any item returned after the 10-day window

Refund Policy

· Refunds are issued once we receive and inspect the returned item.

· Refunds will be credited to the original payment method.

· Please allow 5–7 business days for the refund to appear in your account.

If the item received damage or defective, we may request photo evidence before issuing a replacement or refund.

Lost or Stolen Packages

If your tracking information shows the package was delivered but you haven’t received it, please contact the carrier. We will assist in filing a claim, but Jo Milano Paris is not responsible for packages lost or stolen after delivery confirmation.

Contact Us
For any inquiries regarding shipping, returns, or refunds, reach out to us:
sales@jomilanoparis.com
+1 (646) 238-7743